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Agent Operations Specialist

New York, NY

About the Role

SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.

The Agent Operations Specialist serves as an internal resource to agents and company procedures in the achievement of agent success. This role supports all activities related to the operations of the brokerage under the Director of Agent Operations.


  • Facilitate agent onboarding process.
  • Point of contact for ongoing agent day-to-day needs as it pertains to SERHANT. Brokerage.
  • Liaise and maintain communication between departments in support of agent resource needs.
  • Maintain inventory relative to anticipated agent use.
  • Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
  • Champion agent proficiency and effective use of company systems.
  • Support sales manager with agent licensure, professional associations, compliance, and listings.
  • Stay current with local trends, regulatory changes, industry updates, standards, and compliance.
  • Conduct training on skills improvement with respect to internal systems, resources & technology.
  • Promotes SERHANT. internal services in Studios, Ventures, and ID Labs.
  • Proactively supports in alleviating obstacles to agent success and elevates necessary issues accordingly ensuring follow through to resolution.
  • *The company reserves the right to add or change duties at any time.

Job Qualifications:

  • Education: Bachelor’s degree in business administration or a related field.
  • Experience: 3-5 years of related experience.
  • Proven experience meeting deadlines.
  • Strong communication skills.


  • Excellent verbal and written communication.
  • Problem-solving.
  • Service orientation.
  • Persuasion.
  • Immaculate organizational, technical, and administrative skills.
  • Active listening.


  • $65,000 - $80,000 annual range. Salary will commensurate with experience/skills/education.
  • Health/Dental/Vision
  • Pre-tax commuter benefits
  • 401(k) with company match


How to Apply

Please email [email protected] with your resume, an explanation of why you’re interested, and what you can contribute to the team.

We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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