About SERHANT.
SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace, delivering proven results for buyers, sellers, and developers. SERHANT. revolutionizes the traditional brokerage model by innovating through media and content creation and is powered by a full-service in-house film studio as well as an amplification platform that puts our properties in front of more people than anyone else.
S.MPLE is transforming real estate through AI-driven support combined with human expertise. Our innovative approach delivers a one-of-a-kin product, empowering agents to complete tasks faster and more seamlessly, helping them reclaim valuable time to focus on what matters most.
About the Role
We are seeking a highly motivated and organized individual to join our dynamic S.MPLE Department as an Advisor to SERHANT. Agents. The successful candidate will play a crucial role in enhancing our agent services and experiences, which aims to provide exceptional support to our real estate agents and ensure a seamless agent experience from start to finish.
Responsibilities:
- Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding S.MPLE task completion.
- Act as on-site point person, at 205 Office, for in-person Agent inquiries and assistance.
- Contribute to month over month increased New York Agent adoption and engagement by a minimum 10% when it comes to S.MPLE usage.
- Manage 50+ weekly incoming Agent requests effectively with accuracy and high-quality deliverables.
- Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
- Lead new Agent onboarding activities as assigned.
- Conduct training on skills improvement with respect to internal systems, resources, and technology for Agents.
- Leverage internal and external AI tools and technology that are provided.
- Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
- Support local VIP Agents and Teams to leverage their business growth.
- Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
- Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
- Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
- Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
- Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
- Participate in company training on skills improvement with respect to internal systems, resources & technology.
- *The Company reserves the right to add or change duties at any time.
Qualifications:
- 3+ years’ experience, with 1-2 years’ experience in a high-level customer service position with direct client facing interactions
- Proficient in using software and tools, such as Microsoft Office Suite, CRM systems and AI platforms
- Excellent organizational and time management skills
- Strong attention to detail and accuracy in data entry and document preparation
- Demonstrated problem solving abilities and capacity to handle multiple tasks
- Familiarity with real estate transactions and contracts, NYC Real Estate License a plus
- Ability to maintain and handle confidential information
Skills:
- Responsible, organized, and diligent, with sense of urgency and attention to detail
- Strong copywriting skills
- A dynamic, positive personality that is self-motivated
- Excellent communication skills
- Leadership ability
